Terms and Conditions

By booking an appointment at Top to Tail Dog Grooming, you are agreeing to the following:

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WHAT'S INCLUDED

All grooms include – basic health check, double shampoo,conditioner, blow dry, de-shedding/clipping/trimming/styling as required depending on breed, and fragrance. Ear cleaning and nail trimming is only included if the dog is agreeable.

CANCELLATIONS/MISSED APPOINTMENTS

Top to Tail Dog Grooming operates a strict policy on missed appointments and I agree to that if I need to change an appointment I will notify Top to Tail Dog Grooming no less than 48 hours notice.

Late cancellation charges are as follows:

Cancellations/reschedules with more than 48 hours notice - no charge

Cancellations/reschedules with 24-48 hours notice £30 charge

Cancellations/reschedules with less than 24 hours notice/no shows - full groom price.

(Please note if you are very late for your scheduled appointment, this could also be classed as a no-show.)

NEW CLIENTS

New/lapsed clients are required to pay a £30 non-refundable booking fee to secure their first booking, this amount will then be taken from the final bill, this can be paid online via the emailed request. Your appointment is not confirmed until the deposit is received. No shows/late cancellations will forfeit the booking fee and will be required to pay this again to rebook.

LATE ARRIVALS/PICKUPS

Top to Tail Dog Grooming operates on a strict appointment-only basis, please ensure you are on time for your appointments, Top to Tail Dog Grooming reserves the right to refuse to groom any dog that arrives more than 10 mins late for their appointment, the no show fee will be payable, also any dog remaining at the salon more than 30 mins after their agreed pick-up time without prior arrangement will be charged a £10 fee.

QUOTED PRICES

The prices quoted are for a standard sized dog with a coat in good condition, additional factors such as behaviour of the dog whilst being groomed or the condition of the coat may affect the price. Every dog is an individual and the price of the cut will reflect this. A more accurate quotation can be provided on presentation of the dog and discussion with the groomer.

SOCIAL MEDIA/ADVERTISING

We regularly take photographs and use them for training, advertising and social media content.

If you do not want photos of your dog shared in these ways, please inform us in writing.  Photos may still be taken of your dog but will be stored securely and will not be shared with anyone other than yourself, a vet or animal welfare official. 

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NEGLECTED & MATTED COATS

In the event that your pet’s coat needs to be clipped off to release it from matting or coat neglect, Top to Tail Dog Grooming, its owner and operator are not liable for any post-grooming effects of this procedure, which is not without risk.

Any humane de-matting will be undertaken solely at our discretion, in compliance with The Animal Welfare Act 2006 (clause 5 – Animals are to be protected from pain, injury and suffering).  

De-matting during a routine groom is only possible if the matting is minimal. For severely matted coats where de-matting isn’t possible, the only humane way to deal with this will be to completely shave off the coat.

You will be given an estimated cost for the procedure which will be higher than a standard groom price to reflect the additional work and risk involved. 

EMMI-PET ULTRASONIC TEETH CLEANING

Whilst this method of dental cleaning is highly effective in removing mild tartar, improving gums and mouth health and breath, Top to Tail Dog Grooming cannot guarantee the treatments’ effectiveness or suitability for individual dogs due to varying external factors.

During the initial consultation we will determine your dog's suitability for treatment and introduce your dog to the procedure. If following this assessment we decide your dog is not suitable for treatment, either due to the condition of the teeth or the dog's behaviour then we will not continue with the treatment and advise you on how you should proceed, if at any time during the course of treatment, or subsequent maintenace sessions further issues are identified, again we will not continue with treatment and you will be advised to contact your vet. The payment for the initial consult will still be due in full even if a decision is made not to continue with ongoing treatment.

If we feel any teeth are loose or at risk of becoming loose when the tartar comes away we may request you get your pets’ teeth checked at your veterinarian before continuing treatment. It is possible that the tartar build up or decay will be too great and then a veterinary dental may be necessary, this may become apparent at any time during the course of treatment as it may not be visable initially, we can then arrange follow up ultrasonic maintenance visits with us.

Top to Tail Dog Grooming cannot be held responsible for any problems occurring from poor dentition before, during or after any ultrasonic treatments.

Emmi-pet ultrasonic treatment is not a veterinary procedure and Top to Tail Dog Grooming cannot diagnose any problems with your dogs mouth, any concerns should be discussed with your vet.

Top to Tail Dog Grooming offer 2 types of treatment plans, pre-paid and PAYG.

The cost of the pre-paid tartar removal treatment must be paid in full at the initial treatment and any sessions purchased must be used within a 12 month period, any unused sessions will be forfeited after this time, and should you wish to recommence treatment you will need to begin with an initial consultation at the current rate. PAYG treatments are due at the time of each appointment.

Each dog will have its own tooth brush head that will not be used on another dog. This is purchased at the initial consultation, kept on-site at Top to Tail Dog Grooming, and will require yearly replacement.

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AGGRESSIVE & POORLY SOCIALISED DOGS: THE DANGEROUS DOGS ACT

I reserve the right to refuse to groom any pet at risk of harming me or itself. If your dog is accepted for grooming & displays aggression that I have not been informed of during its session, the groom will be terminated immediately. You will be contacted to collect your dog. The full starting price of the groom will be levied.

You must inform me prior to grooming if your dog has ever bitten or displayed aggression. Failure to disclose this information may result in refusal of further services.

Your attention is drawn to the Dangerous Dogs Act, which holds owners liable for bites and injuries caused by their dogs.

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Should Top to Tail Dog Grooming determine, at it’s sole discretion, that urgent veterinary care is required, I agree to pay all associated fees and costs. If my pet’s vet is not available, I authorise Top to Tail Dog Grooming to use its chosen vet. Top to Tail Dog Grooming will not be liable for any after-grooming effects of de-matting, clipping or brushing procedures, or problems uncovered on a badly matted or otherwise neglected coat including, but not limited to, skin redness, itchiness, or self-inflicted irritations from excessive external scratching or rubbing. Time and costs associated with de-matting are unpredictable. I agree to pay whatever fees are incurred as a result of de-matting. Whether a dog is considered matted is at the sole discretion of Top to Tail Dog Grooming.

Top to Tail Dog Grooming will not be responsible for death of a pet whilst in the care of Top to Tail Dog Grooming which is as a result of any pre-existing health condition.

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USE OF YOUR INFORMATION

By booking and attending your appointment you agree to Top to Tail Dog Grooming using your information to send appointment reminders and to send occasional special offers and marketing information to you, if you do not want your information used in this way please let Top to Tail Dog Grooming know at the time of booking your appointment.

By booking your dog in for an appointment you are confirming acceptance of these terms.

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PRIVACY POLICY

General Data Protection Regulations (GDPR)​

You may have heard that the data protection regulations in the UK are changing when the new General Data Protection Regulations (GDPR) come into force on 25 May 2018.

Privacy Policy​

Whilst the essence of my privacy policy hasn’t changed, it now has to be a little bit more explicit. All data about you is treated as strictly confidential and is held in accordance with the General Data Protection Regulations (GDPR).

What Information Does TTTDG hold on its clients?

The personal information TTTDG client forms and online booking system is;

a) Any data submitted by someone via the contact form at 

www.toptotaildoggrooming.co.uk; this information is automatically emailed to louise@toptotaildoggrooming.com and is automatically downloaded. The mail software solely used for this purpose is password protected. THE TOP TO TAIL DOG GROOMING WEBSITE ITSELF DOES NOT HOLD ANY PERSONAL INFORMATION.

b) Any data submitted via the TTTDG Facebook Page (including Facebook’s messaging service), Instagram; the accounts are all password protected and administered only by the TTTDG owners. 

c) Any information sent via cellular/data text message to any telephone number operated by TTTDG.

TTTDG also holds the data contained on any hardcopy forms completed by a client. All hardcopy information is securely stored at the TTTDG address.  All clients will have both hard copy and electronic data recorded. 

Why Does TTTDG Hold Data On Its Clients? 

TTTDG will use you name, address, phone number or email address, stored on contact forms. This information us used for the following:

• to confirm / arrange future bookings or arrangements 

  
  

• Please let us know at any time should you wish that method to be changed or if you subsequently want your details removing from this.

  
  

All internet-based accounts as described throughout this Policy are protected by the clients own email and password log in. Whilst all accounts are password protected, TTTDG cannot guarantee the security of clients’ data contained on the servers of any internet-based or third-party software provider. 

Access To Your Personal Information

If a client or former client wishes to know what data is held on them by TTTDG, they can do so logging in to their online account or by submitting a written (including electronic) request via any means to TTTDG. They will receive any information we hold within one calendar week.

Deletion Of Personal Data – The ‘Right To Be Forgotten’

If personal data is no longer necessary to the purpose for which it is intended, it will be deleted. If a client/prospective client wishes for personal data to be deleted, they can do so by written request (via any means). They will receive confirmation of such within one calendar week.

Transferring Data To Third Parties

TTTDG reserves the right to move personal information to other services or systems, without notice to the client, which have been identified to benefit the service TTTDG provides.  

TTTDG WILL NOT sell or otherwise forward the personal information of any client/prospective to any third party. We will only share information if required by law.

Data Breaches

Should a personal information breach occur on the part of a software provider, TTTDG will inform the client immediately. It is the responsibility of that provider to inform their respective data protection authority (in the UK it is the Information Commissioner’s Office). Should the breach occur on the part of TTTDG, the UK Information Commissioner’s Office will be informed within 72 hours, following investigation into the breach. The client will be informed of the breach.

Enquiries

Should a client or prospective client have any comments or questions regarding the use and protection of their personal information by TTTDG, they should contact TTTDG in the first instance.

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